Frequently asked questions
What products can I take while pregnant or breastfeeding?
We recommend consulting your physician before taking anything while pregnant or breastfeeding. Every pregnancy and breastfeeding experience is different and your doctor will know what is best for you and your baby.
Can individuals under the age of 18 take Zen Remedy products?
We recommend consulting a physician if you’re under the age of 18.
Can the protein powder be used as a meal replacement?
Our protein being used as a meal replacement is not the intended purpose, but you may fit the macros for your diet as you see fit.
Where are the products made?
Our protein powders are made in the USA and our Energy and Chill Bites are made in Canada, both inside a GMP certified facility. This ensures that all of our products are under strict quality control.
What is your return policy?
If the product is damaged, please send an email to email@example.com with your name, phone number and order confirmation number and we’d be happy to see how we can best assist.
We don't offer refunds on our products because they are consumable goods and it would be a safety risk for us to resell or reuse the returns in anyway.
Do you ship internationally?
At this time we ship to the USA and Canada only.
How do I get free shipping?
Receive FREE shipping on standard orders of $65 or more (after discounts).
Do you ship to PO boxes or military addresses?
At this time we are unable to ship to any PO boxes or APO/FPO/DPO addresses.
How can I track my order?
Once your order is shipped from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow.
My tracking information isn’t updating, what should I do?
Once the product leaves our warehouse, we ask that you please contact the shipping provider for updates regarding shipping and delivery. Tracking numbers can take 24-48 hours to update and load in the system, before movement is displayed.
My order is being shipped to the wrong address, what can I do?
Once an item ships we can no longer update your shipping address. Please reach out to the respective carrier to change your address.
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, ZEN REMEDY CAN NOT BE RESPONSIBLE IF YOUR ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THE ORDER.
My order was stolen. Can you resend my package?
Zen Remedy is not responsible for lost or stolen packages.
What types of payments do you accept?
Visa, MasterCard, American Express, PayPal.